ON Studio offers you a complete multi-product experience that will put you in contact with different experiences and collaborators. ON Studio is conceived as an online platform dedicated to the commercialization of sustainable tourist experiences. We design our own routes working hand in hand with local suppliers. We strategically combine different products and services to create innovative, environmentally responsible and attractive experiences.

As soon as you make your purchase, you will receive a confirmation of the purchase of the product by email along with proof of payment. It is important that you have it on hand when you redeem your experience so that the provider can verify your reservation and you can enjoy their services.

You can request the invoice for any product contracted through our website through the following email: info@onstudiocanarias.com. Remember to indicate:

• The locator of your reservation
• Name of the natural person or name of the owner company for the issuance of the invoice
• NIF or CIF
• Complete address with zip code, city and province

Once we have received it, we will send you the invoice via e-mail as soon as possible.

You will receive a confirmation through the email that you provide us at the time that the details of the reservation are confirmed on the purchase screen and in the email that you provide us at the time of making the reservation. Our reservation system automatically generates a proof of purchase at the time the payment is made. In it you will have all the information of the reservation and the proof of purchase.

Consult in each case the instructions and terms detailed by the provider that you will find in the confirmation email. Sometimes you must book in advance and confirm the reservation with the provider beforehand.

You can send us an email to info@onstudiocanarias.com indicating the date you could attend and we will try to organize an experience tailored to your needs.

Yes, contact us at info@onstudiocanarias.com and tell us your idea.

If you would like us to offer your experiences on our platform, do not hesitate to contact our team and send us an email to info@onstudiocanarias.com. Being a provider is totally free.

If you want to ask us about the intermediation services provided by ON Studio, you can contact our company through any of our online communication channels and we will answer you as soon as possible.

The cancellation and reimbursement of the payment for services not enjoyed (that have not been carried out) for reasons beyond our control is available within 14 days from the date of purchase and up to 72 hours before the activity. However, some services have a different cancellation policy. Check the service file in case it indicates a cancellation policy other than the general one.

Write us an e-mail to info@onstudiocanarias.com with "Cancellation" in the subject. Once it is effective we will send you a confirmation email and the purchase of the product will not be valid. We will make the refund by the same method that the payment was made.

Keep in mind that services that have already been enjoyed or that you cancel outside the deadlines established in these same terms and conditions will not be refundable.

Although it is not common, sometimes the provider may have to cancel a reservation, and we know how much this can disrupt your plans. But don't worry: ON Studio offers you alternatives to these unexpected setbacks. As a first option, we hope that the provider can offer you a satisfactory date change within a reasonable amount of time. In case of not finding a satisfactory solution for both parties, we will refund the experience.

Yes, although you must bear in mind that only one change is allowed. This is subject to the availability of the provider. The change of date must be notified at least 72 hours before for the experience to take place.

If you can't enjoy your experience or you've already spent the date change option, you can transfer it to someone else. For this you must contact ON STUDIO and the provider in advance, indicating the personal and contact details of the person to whom you want to give the experience, and wait for confirmation. Not all experiences allow this change, so it is important that you consult us beforehand.

Changes in experience are not allowed except for weather impediments (consult in the "Weather Conditions" section). However, check the cancellation or date change conditions to see other options.

Sometimes, for security reasons, we may be forced to cancel an activity within an ON Studio experience. This will always happen for reasons beyond the control of ON Studio but for justified reasons.

In this case, if you have already acquired your ON Studio experience, you can opt for:

• Change the date of the ON Studio experience to use it on any other day within 30 days of the reservation date.
• Change the ON Studio experience for another in such a way that you can carry out your activity on the scheduled date.

Clients carry out the activities under their own responsibility, assuming the risks that these may present. In the case of minors, they must be accompanied by a responsible adult. For safety reasons, some experiences may not be suitable for all ages. This information is detailed on the page of each experience.
ON Studio is not responsible for the provision of the final service, which responsibility lies with the providers. ON Studio only mediates in the purchase of experiences and services between the client and the provider. This is a third party that is not part of ON Studio and that sells, delivers and/or supplies the experience or services. The contract for the purchase and supply of the experiences will be between the client and the provider. ON STUDIO is only the intermediary.

At ON Studio we work as an intermediary between supplier companies and clients. It is the responsibility of each of the collaborating companies to maintain a quality service and in accordance with the offer described. In this sense, the service providers are the only ones responsible for the proper functioning of the service during the service.

In the event that the provider does not provide the service adequately, or if you have any claim in relation to the service received, we recommend that you first contact the collaborator. If the incident is not resolved, you can contact ON Studio at mkt@onstudiocanarias.com to find a possible solution.