Política de privacidad - On Studio Canarias

Our privacy policy at a glance

Dear User, you are informed that the processing of the personal data that you have provided is governed by EU Regulation 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons in what regarding the processing of personal data and the free circulation of these data (hereinafter, GDPR).

By accepting the privacy policy, you are consenting to the processing of your personal data in the following terms, which you must read prior to acceptance to know and consent to the processing of your data in a real and efficient way.

About us? The personal data provided through this website are the responsibility of PHENOMENAL STUDIO, SL, with number. CIF B76737485 address at Calle Francisco Pizarro, 19, 38108, La Laguna. Your contact information is the telephone number 667897340 and the email address info@onstudiocanarias.com

What do we use your data for? We use the data that you have provided us online or through any other means to answer your questions and suggestions, provide you with the services or supply the products you requested. Likewise, they can also be used for other activities, such as sending you a newsletter or other information of interest to you.

Why do we have them? Your personal data is necessary to be able to interact with you and to be able to provide you with our services. By filling out a form or sending an email in which you ask us a question or suggestion, we have a legitimate interest in attending to it.

With whom do we share your data? We will only share the data with those collaborating companies to respond to the requests received and provide our services or provide you with the products, banks and organizations required by law. In no case do we sell your data to third parties.

What rights do you have as a user? You have the right to access, rectify or delete your personal data. You also have the right to oppose the use of data that you have previously authorized us to use, to carry them and not to be subject to automated individualized decisions.

In the processing of your personal data, we apply the following principles to guarantee the greatest protection for you:

Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will inform you in advance with absolute transparency.
Principle of data minimization: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and eliminate those records inactive for a considerable time.
Principle of integrity and confidentiality: Your data will be treated in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our clients, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate (form online, by phone or by email, in person).

We like to be transparent about what we do with your personal data, that you understand the implications of the uses we carry out, or the rights you have in relation to your data. For this reason we keep our Privacy Policy, Legal Notice and Cookies Policy updated, information that you can consult on this same web page.

If you have any questions or want more information about the privacy policy, you can continue reading the document.

PHENOMENAL STUDIO, SL, undertakes to comply with current legislation at all times regarding the processing of personal data. Through the following privacy policy, PHENOMENAL STUDIO, SL, in accordance with the requirements set forth in the GDPR and the LOPDGDD, informs users and the people whose data it processes:

What is your personal data used for?

At onstudiocanarias.es we process data both from users of our website and from third parties that maintain relationships with us. In order to make it easier for you to know the treatment we carry out of your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy depending on the category of people whose data we process. Next, we classify the people whose data we process based on the type of relationship they have with PHENOMENAL STUDIO, SL

web users

What data do we collect from our website users?

Data of users who fill in any of the available forms: The personal data that PHENOMENAL STUDIO, SL requests includes:
Identification data: name and surname, telephone, postal and electronic address
Data related to the service/product request
Data from users who browse our website: Data provided by cookies and analytical tools.

For what purposes will we process your personal data?

When the user accepts our privacy policy, they authorize us to use the personal data provided for the following treatments:

Send you the information and provide the service you request through the various forms available on our website.

How do we obtain your data?

We obtain your data through:
The form that the web user fills in for the purpose that is included in it. The form is subject to the acceptance of this privacy policy by checking the indicated box.
The browsing data is obtained from the different cookies that the user accepts when accessing onstudiocanarias.es for the first time.

What is the legitimacy for the processing of your data?

He express consent of the user (article 6.1.a. GDPR) manifested by filling in the different forms, marking the is what legitimizes the treatment by PHENOMENAL STUDIO, SL The user can revoke the consent given at any time, although if he revokes the consent, this does not affect the data processing carried out prior to its revocation.

He legitimate interest for the elaboration of navigation profiles and detect preferences through the installation of cookies.

The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by PHENOMENAL STUDIO SL

Suppliers

What data do we collect from our suppliers?

Identification data of the provider: The personal data that PHENOMENAL STUDIO SL. requests include:
Identification data: name and surname, telephone, postal and electronic address
Employment and professional data
Activities and businesses

How do we obtain your data?

We obtain your data through:

The signing of the contract that binds us, the acceptance of the budget presented, the receipt of invoices from the provider and the signing of the contract of Treatment Manager in case it proceeds for the service provided.

For what purposes will we process your personal data?

Manage information related to the data of our companies that provide goods and services, as well as their representatives.

Maintenance of the contractual relationship with our suppliers.

Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and manage the service provided, not being possible otherwise.

In the legitimate interest for the management of data related to the representatives of the suppliers of PHENOMENAL STUDIO SL

Customers

What data do we collect from our customers?

Data from customers who fill in any of the forms available at onstudiocanarias.es

Identification data: name and surname, telephone, postal and electronic address
Data related to the request
Data of customers who register on our platform:
Identification data: Name and surname, postal and electronic address, telephone, billing address.

Data of customers who make an online purchase at onstudiocanarias.es:

Identification data: Title, name, surname, postal and electronic address, telephone, billing address.
Transaction data: Products purchased / services provided and means of payment, invoice or purchase receipt.

How do we obtain your data?

If you are a client, we obtain your data through:

The form that the user fills in to request information and/or budget, order or to perfect the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy by checking the indicated box.
The browsing data is obtained from the different cookies that the client accepts when accessing onstudiocanarias.es for the first time.

For what purposes will we process your personal data?

Generate and manage the documentation associated with your requests and purchases.
Provide you with information about offers, products and services related to your purchase.
Process your reservation or purchase online through our platform.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and do the proper management of the service provided or the product supplied, otherwise it is not possible to carry it out.

In the consent of the user for the sending of the newsletter and commercial communications of the offers, activities and promotions of PHENOMENAL STUDIO SL and the sector that may be of interest to them and the management of our blog. The user can revoke the consent given at any time.

Social Media Contacts

What data do we collect?

Identification data on the Social Network: PHENOMENAL STUDIO SL will not request data from you beyond what you have included in your user profile.

For what purposes will we process your personal data?

Answer and manage your queries, requests or requests.

Associate with you while you are part of our community of followers.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract that links you to the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Youtube https://policies.google.com/privacy?hl=es&gl=es

How long do we keep your data?

web users

Those data that are processed based on the consent of the web user will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are processed based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the appropriate guarantees and respect for the rights and freedoms of the interested parties.

For those data that are processed based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be the one in which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be conserved.

The IP address obtained through cookies will have a conservation period of one year, in order to demonstrate the user's consent.

Regarding the term of conservation of cookies, you can obtain more information on our website in the section "Cookies Policy"

Suppliers

Those data that are processed based on a contract, as well as if part of the treatment is legitimated by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The time of conservation of the data once this is finished, or in the event that the treatment is linked to a legal obligation, will be the one that is legally established, and the data treatment cannot be revoked by the interested party except in the provisions of blocking the same as legally provided.

Customers

Those data that are processed based on the client's consent will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are processed based on a contract, as well as if part of the treatment is legitimated by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The time of conservation of the data once this is finished, in the event that the treatment is linked to a legal obligation, will be the one that is foreseen, and the data treatment cannot be revoked by the interested party except in the provisions of blocking the data. same as legally provided.

Social Media Contacts

The data processed from contacts on Social Networks will be kept as long as the user and PHENOMENAL STUDIO SL maintain a relationship on the social network. As the data processing does not depend directly on PHENOMENAL STUDIO SL, we can only consult or cancel your data in a restricted manner. We will process your data for as long as the user of the social network links to PHENOMENAL STUDIO SL as 'friends', clicks 'like', 'follow' or similar buttons.

To proceed with the rectification of your data, restriction of the information or of those publications that you share, PHENOMENAL STUDIO SL will not be responsible for making said rectifications, but must be done by the user of the Social Network by configuring their profile according to the privacy policy of the Social Network itself.

Regardless of the legitimacy that covered the collection of the data, it may be processed for the purposes of scientific, historical or statistical research, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

Additional information on data processing

Only those over 14 years of age can provide data through our website and email. If you are under this age, you must have the consent of your parents or legal guardians.
The User guarantees the authenticity and timeliness of all the data that he communicates to PHENOMENAL STUDIO SL and declares that he is over 14 years of age, and will be solely responsible for any false or inaccurate statements that he makes.

In the case of making a reservation of a service or purchase online, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and capacity to act.

The personal data processed by PHENOMENAL STUDIO SL may be mandatory or voluntary. Through the web forms, data from special categories will not be requested to guarantee your privacy. In the event that in order to provide a service it is necessary to collect data from special categories, they will be requested by another means. The data that will be requested in the forms are:

Identification data: name and surname, telephone, postal and electronic address.
Data related to the request.

Voluntary information is information that the user is not obliged to provide in order to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, refusal to provide them will make it impossible to provide the service or meet your request.

In the event that you provide us with data from third parties, you declare that you have their consent and you agree to transfer the information that we provide you in this clause, exempting PHENOMENAL STUDIO SL from any type of obligation. However, PHENOMENAL STUDIO SL may carry out verifications to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

To which recipients will your data be communicated?

No data will be transferred to third parties except legal obligation or in the event that it is necessary to meet your request.

Among the recipients to whom your data may be communicated are:

Public Administrations and Bodies when required by tax, labor, Social Security or any other applicable regulations. Companies in charge of data processing (fraud detection and prevention providers, technological services, customer service, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by PHENOMENAL STUDIO SL such as courier and transport service providers, etc…

International transfers of data may also take place at the headquarters of the previous assignments/communications for which PHENOMENAL STUDIO SL will use the tools provided in article 46 and 49 of the GDPR as a guarantee of those transfers made to countries that do not have an adequacy decision. of the European Commission.

In any case, the third parties with whom certain personal data are shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of the same and they will be carried out only with third countries when there is a binding legal instrument in accordance with to articles 46 and following of the GDPR. With the acceptance of this privacy policy, it is accepted that an international transfer of data can take place in accordance with the indicated guarantees.

In the event that the requirements contemplated in article 46 are not met, the interested party may grant his consent to the international transfer or execute a contract in the interest of the interested party. Otherwise, an authorization must be requested from the Control Authority.

PHENOMENAL STUDIO SL does not sell customer data to third parties in any case.

What rights do you have and how can you exercise them?

The user can exercise the following rights before PHENOMENAL STUDIO SL:

Access your personal data
Rectify them when they are inaccurate or incomplete
Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected
Oppose your treatment
Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met
Request the portability of your data in the cases provided for in the regulations
Prevent being subject to automated decisions
Revoke the consents granted

The user, to exercise their rights, must send a letter indicating the right they wish to exercise and attach a document proving their identity and postal or electronic address for notification purposes. This request can be made, either by postal mail to: PHENOMENAL STUDIO SLC Arquitectos Saavedra y Díaz-Llanos, 7, 38001 Santa Cruz de Tenerife (Santa Cruz De Tenerife), or at the following email address: ulises@phenomenal. studio.

PHENOMENAL STUDIO SL must reply to the request for the exercise of rights within one month from receipt of the request. Said term may be extended by another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receiving the request, indicating the reasons for the delay.

Likewise, the interested parties have the right to claim before the competent Control Authority (Spanish Agency for Data Protection) when they consider that PHENOMENAL STUDIO SL has violated the rights that the data protection regulations recognize at www.aepd.es

Are my data safe?

PHENOMENAL STUDIO SL has a contract in force with the Hosting company DIGITALOCEAN for hosting its website.

In any case, PHENOMENAL STUDIO SL guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account their reserved nature and undertakes that said data remain secret, treating them with the utmost confidentiality, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons in regarding the processing of personal data and the free movement of these data (GDPR).
All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

Links to other websites

If you choose to leave our website through links to other websites that do not belong to our entity, PHENOMENAL STUDIO SL will not be responsible for the privacy policies of said websites or for the cookies that they may store on the user's computer. .